Frequently Asked Questions

1. How do I access my member details?

Simply sign in with your email address and password and click on ‘Account’. This is where you can update all your member details

2. Can I choose the wines for my shipment?

There is a set selection of cases of wine to choose from for your annual commitment to the Small Footprints Club. Unfortunately members are unable to customise selections within the club packages.

3. When will the annual package be shipped?

A pre-shipment notification email will be sent out during July of each year and your credit card will be charged within the first week of August of each year. The cut-off date for address changes and updates will be on the last day of July of each year. All shipping will commence in the 2nd week of August of each year.

4. I will be away during my next shipment, what can I do?

If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment.

5. Can I pick up my Wine Club package and where?

No. We will ship the wine to you.

6. Are prices fixed?

We do reserve the right to change pack pricing, schedules and components, though we aim to keep our club prices fixed as long as possible. If prices or other details of the clubs do change, you will be notified by email well in advance of the next shipment close off date, where you can opt in or out of your delivery.

7. Can I change the address my wine is shipped to?

If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing shipping address.

8. Can I add more wine to my package?

Yes, just send us an email at cellardoor@gemtreewines.com before the close off date.

9. When will my credit card be charged?

Credit cards will be processed within the first week of August of each year.

10. Can the courier leave my wine unattended?

Yes, but your freight insurance may be voided. Our wines are delivered by Australia Post who can leave a note for pickup at your nearest post office if you are not home, or we recommend you have the wine shipped to a business address

11. I forgot my password. How do I find it?

You can generate a new password at the member log in page.

12. Who do I contact for any unanswered questions?

The Gemtree Wine Club & Cellar Door Supervisor
Tel: +61 (8) 8383 0802
Email: cellardoor@gemtreewines.com
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